Here's all the wonderful stuff you'll be getting
Conversations Reports
Track conversations and optimize
See when your team is busiest, shuffle schedules when you need the whole team on deck, or make a data-backed case for that extra hire.
Productivity Reports
Dial-in average response times
First impressions go a long way. Be more responsive and on point by monitoring how long your customers wait for that first touch point.
User Reports
Gain insight on your team's success
As a manager, everything you need to provide valuable feedback and guidance for your team is on a single page. No prep work required!
Happiness Reports
Tap into your customers' true feelings
Track happiness about the support they receive from your team using customer satisfaction ratings. Learn what works with your customers (and what doesn’t) by easily viewing rated conversations and drilling down on the specific details.
Docs Reports
Monitor the health of your Knowlegdge Base
Get creepy psychic insights into customers’ most common questions. Help them find the right answers at the right time by flagging what terms come up empty in your Docs search.
Save your favorite reports with Views
Distill your data with flexible filtering options in Reports Views. Views make it easy to save a set of filters and re-visit them in two clicks.
Gain superhero insights today
Better experience for your customers, less headaches for your team.
Reports will be unlocked for you. Instantly.